Easier, faster communication with your loved one in prison

Send and receive voice messages and have live conversations, all through one app. Prison Voicemail is an award-winning service trusted by more than 30,000 famillies.

How it works

mobile with mic on screen

1. Leave messages from your mobile at any time

Call your Prison Voicemail number from your mobile at any time and leave a message. The message is instantly available at the other end.

mobile with mic on screen

2. The person in prison listens to the messages

They simply dial their Prison Voicemail number from any phone in the prison. The call costs them the price of a normal landline call.

mobile with mic on screen

3. Get a reply or speak directly

After listening, they can leave you a reply or call you directly. You'll be notified in your app.

Half-price calls with Prison Voicemail

Did you know you can speak directly through your Prison Voicemail app*?
When they call their voicemail number you can answer it like a normal call.
phonecall between landline and mobile demonstrating 50% discount
* Requires internet connection. Data charges may apply, please check with your mobile phone network provider. Not for use in emergencies. The Live Calls feature is HMPPS approved and is not a call divert service.

Choose your plan

Note: Prison Voicemail does not charge the prisoner to receive or send messages, however they will still pay the normal landline rate from prison to access voicemails or do live calls (roughly 8p a minute). This is charged by BT in most prisons and is the cheapest call rate possible from prison.

All prices are stated in GBP.


Bronze

Infrequent contact

£5 Per month (subscription)

Each month you get

Each month you get

25

Universal minutes

Reply notifications

No setup charge

Cancel at any time

Most popular

Silver

Regular contact

£7.50 Per month (subscription)

Each month you get

Each month you get

75

Universal minutes

Reply notifications

No setup charge

Cancel at any time

Gold

Super users

£10 Per month (subscription)

Each month you get

Each month you get

100

Universal minutes

Reply notifications

No setup charge

Cancel at any time

Priority access to new features

Pay As You Go

Topup when you want

£19 setup

On initial signup you get

On initial signup you get

50

Universal minutes

Reply notifications

No monthly fee


Topup rates

 

£5 - 25 Topup minutes

 

£10 - 75 Topup minutes

 

£15 - 150 Topup minutes

Your voice matters.

"I think your service is brilliant, and a great help, as I can let my partner know when I have to go somewhere in an emergency." - Littlehey
"Being able to say what you’re feeling at the time you feel it!" - Full Sutton
"When we’re having a bad day and you just want to pick up the phone and tell them you miss them." - Hewell
"It is such a brilliant idea and it really helps me through the tough times." - Brinsford
"It gives an immediate outlet for emotions and messages of support help both myself and my partner. An excellent service, thank you." - Lincoln
"Not being able to pick up the phone and speak to him makes life hard. With this service I would be able to leave a message especially on days when I know he will need picking up." - Exeter