"Missing a call is heartbreaking when you can't just call him back."

How Prison Voicemail Works.

1. Leave messages from your mobile at any time.

Call your Prison Voicemail number from your mobile at any time and leave a message. The message is instantly available at the other end.

2. The prisoner listens to the messages.

They simply dial their Prison Voicemail number from any phone in the prison. The call costs them the price of a normal landline call.

3. Get a reply, leave another message.

After listening, the prisoner can leave you a reply. When you receive a notification, just call your Prison Voicemail number to listen and respond.

Choose your plan.

Note: Prison Voicemail does not charge the prisoner to receive or send messages, however they will still be subject to the normal landline rate charged by their establishment.


Infrequent contact

/ month

25 minutes

per month (outbound + replies)

Equivalent of


per minute

Reply notifications

No setup charge

Cancel at any time

Most popular


Regular contact

/ month

75 minutes

per month (outbound + replies)

Equivalent of


per minute

Reply notifications

No setup charge

Cancel at any time

Upgrade to Gold by making a referral

Invite only


Super users

/ month

100 minutes

per month (outbound + replies)

Equivalent of


per minute

Reply notifications

No setup charge

Cancel at any time

Priority access to new features

Got an invite? Click here.

Communication matters.

"Just to let you know that Prison Voicemail is working really well for me. It gives an immediate outlet for emotions and messages of support help both myself and my partner. An excellent service, thank you." - LW, Prison Voicemail user

"I don't think my brother would have made it through the last six months without Prison Voicemail." - JG, Prison Voicemail user

Frequently Asked Questions.

How does your service work?

When you sign up, we will provide you with a unique voicemail number. We will also pass this on to the prison so they can add it to your prisoner's approved list. You can call the number and leave messages at any time, day or night. When the prisoner dials the voicemail number, they will be able to listen to your messages. At the end of the messages, they can leave a reply.

Does the prisoner need to ask for the voicemail number to be added?

No, we provide the prison with full details of the new prison voicemail number and who is leaving messages.

How long does it take?

If the number you are leaving messages from is already on the prisoner's PIN then the process can be very quick, a matter of hours before the prisoner can pick up their first messages. If the number you are leaving messages from (for example your mobile) is not on their list already, then it may be worth you asking the prisoner to add it; it is not essential but will speed up the process.

Why does your system hang up and call me back?

Two reasons - firstly, it saves you using up your phone credit. Secondly, it is a security check to make sure your registered phone is the one making the call.

How much does it cost me?

Depending on the package you choose, the monthly charge (e.g. £5 or £10) will be the total you pay each month. As we call you back, you will not use any phone credit, except for the first time you ever use the service when we explain about the callback system.

How do I pay for the messages?

When you sign up, we'll ask you to enter your payment details online. Depending on the package you choose, you’ll get a certain number of minutes per month for a fixed monthly price. We calculate how many minutes you use based on the length of the calls you make when sending and receiving messages.

What will the payments look like on my Bank Statement

Your Bank Statements will show "P VOICEMAIL".

How does the prisoner check for messages

The prisoner needs to check for messages regularly by calling their voicemail number.

Does it cost the prisoner anything?

The prison voicemail number is a landline number. If they haven't got a message waiting, the prisoner is not charged anything. If they have got a message, they can listen and reply at the standard landline rate - this is deducted from the Prisoner's PIN account.

What happens if I change my mobile number?

You will need to get in touch with us to set up a new Prison Voicemail service for your new SIM card.

How do I get started?

Sign up on our website and we'll find you a Prison Voicemail number as close as possible to your home, making it easy to remember.

You will be able to leave a first message straight away.

Can I use it for emergencies?

Prison voicemail works best when you use it regularly.

Is Prison Voicemail available in all prisons?

You can view our current list of launched prisons here. If the prison you require is not yet available, you can still create an account and we will contact you when we launch the service there.

I live outside of the United Kingdom - can I still use the service?

To sign up as an international user, click here. If your country is not present in the sign up page list, contact us so that we can enable your country.